When you encounter a problem, the operator provides several options for getting help. If your issue appears to be common, you should first look through the FAQs section. Here you will find detailed answers to your account-related questions, such as account creation and password reset. You will also discover solutions to payment, security, and common gaming challenges. If you can’t locate the information you’re searching for in this section, consider contacting customer service via the website’s help page or email address.
There is also a live chat function for urgent issues. It allows you to interact with an automated chatbot that transfers you to a live agent if you are still unsatisfied. We were, however, not impressed by the live chat feature. You can only interact with a live agent if you have signed up, which is unreasonable, especially if you are simply looking for some clarification before deciding whether you should create an account with the provider. There is also no direct phone number to call for urgent issues. Nonetheless, the existing features are adequate for registered users. The customer service representatives we spoke with were extremely knowledgeable. They took their time to understand our needs and provide accurate solutions. They were also courteous and friendly. Email responses took three to six hours, while live chat connections were answered in about two minutes. Unfortunately, we couldn’t find any player communities, Telegram channels, or social media information on the website.
Interface & User Experience
Lucky Dreams is an easy-to-use website with highly intuitive features. It comes with a dark and light blue-themed background to offer you maximum concentration during gameplay. Signing up takes under one minute. You only need to provide your email address and password, select a preferred currency, submit your phone number, and accept the terms and conditions. The games search function is a fast and effective way of finding specific titles you may be interested in. The operator makes navigation easy by categorizing games under popular, new games, dreamy jackpots, promotions, lucky picks, and top ten by country. Although we were disappointed that we couldn’t chat with a live agent without creating an account, the site has a strong customer care department ready to help you sort out all your challenges as they come. Gameplay was smooth, with zero errors.
Mobile App
We went on to download the mobile app and were awestruck by its overall user interface. It also has unique touchscreen capabilities, allowing you to game as quickly and efficiently as someone using a high-end PC. The app has been streamlined for Android, iOS, and even Windows PCs and mobile devices. It’s well-organized, with a minimalist design that makes it simple to navigate. The dark blue-themed backdrop allows you to focus entirely on the game. When we attempted to use the search bar, we discovered that it was ineffective at retrieving specific titles. We brought this to the attention of the support team, and we hope it will be addressed.
Restricted Countries
The casino accepts only players from nations and areas where online gaming is legal, are permitted. Before placing wagers on the website, the player must find out what gambling laws and restrictions are in effect in the relevant country. Remember that the operator is not conversant with all gambling laws globally. You are solely responsible for adhering to local rules in your country if you want to deposit real money or play for real money there. We found out that players from the following countries are restricted:
French Polynesia, Russia, Georgia, United Kingdom, Spain, France, and its overseas territories (Guadeloupe, French Guiana, Turkey, Réunion, Mayotte, St. Martin, United States of America, Czech Republic,Serbia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Greece, Curacao, Gibraltar, Jersey, North Korea, Martinique, Cuba, Portugal, Ukraine.
