The first positive about the security is that it has a license from the Government of Curacao. It’s always good to see a license offered as it means that the site takes the care of customers seriously. There’s also an SSL certificate available, which provides encryption for the data that is transferred to and from the site. Players are also able to self-exclude if they feel that they are having issues and there’s a dispute resolution service available.
The only real downside is the KYC policy. While the reasoning behind it isn’t done in a malicious way, crypto players who prefer to remain anonymous may feel disappointed. However, as it’s a licensed casino this is an aspect that the operator may not have been able to avoid.
What Software does Metaspins Use?
The casino relies primarily on third-party software providers for most games, like every other online casino. The casino features games from 47 casinos, including big names like Evolution and Play’n GO.
For accessibility, users can choose what game category they’d love to play or list all providers and select their favorite. Since it’s a new casino, you can expect it to include even more providers in the future for a more extensive gaming catalog.
That said, one must admit that supporting 47 providers is an audacious feat for a crypto casino that’s barely a year old. Most of the platforms listed above have dozens of games to their names, at least, and cumulatively, the casino manages to have thousands of games available to you.
Interface and User Experience
The website looks like the average betting site; it has no special features that make it remarkable or bad enough to be a deal breaker. If you’re an experienced punter, what you’ll find is what you expect in the average online casino.
The most noticeable feature when you open the website for the first time is the chat feature on the side. Members can send messages through the chat and read from other members. However, you can’t send messages to the chat if you’re under Level 2; you can only read what others send. If it looks too distracting, you can close it.
The header section has a purple Cashier button that lets you deposit, withdraw, and buy and sell cryptocurrency. There’s also a search bar and buttons for live chat, notifications, and logging out.
You can access the game library by clicking the Casino button on the left sidebar. From there, you can select if you want slots, live games, table games, or crypto games. There’s also a MetaLotto section that lets you buy lotto tickets and a promotions section for bonuses.
The most frustrating design choice is that of the live chat button; you’ll never know it exists, as it’s a tiny button on the header shaped like a headphone. Users unlucky enough not to read our review before using the website won’t stop wondering if it has a live chat support feature.
Mobile App
Casinos mobile app is listed on the Google Play Store, but it’s not what you think it is. Unlike the website, you can’t play any slots or live games on it; it’s simply a guide that provides basic information about the casino and a tutorial for users planning to try it.
However, that doesn’t imply that the casino is unavailable on mobile phones. You can access the online casino through the official website; it even works just as well as the desktop version. It’s somewhat different, as the controls resize to fit the smaller smartphone display.
The mobile version of the website is good enough for when you’re away from your computer, but it isn’t quite as good as the complete experience on a desktop or laptop computer. Generally, it’s better than what you’d expect from the mobile version of an online betting website while retaining the UI frustrations from the more comprehensive desktop version.
Also, you’ll never need the mobile app, as the operator doesn’t seem ready to make it a fully-fledged smartphone betting app.
Restricted Countries
The operator excludes a fair bit of players, and the primary criterion for exclusion is their country of origin. Before diving deep into the restricted countries, it’s essential to clarify that kids below 18 generally can’t play games the casino offers. If an underage player flouts that rule, they’ll forfeit whatever they earn if they manage to go that far.
Back to the countries, the operator disclaims that it’s your sole responsibility to determine if you’re eligible to use their services and act appropriately. The casino will not entertain any claims against them arising from jurisdictions.
Here are the countries/territories where it’s illegal to register and use any service from the platform or its related companies.
- Cyprus
- Iran
- Belarus
- North Korea
- Afghanistan
- Cuba
- Curacao
- Iraq
- Isle of Man
- Italy
- Netherlands
- Malta
- Sudan
- Syria
- United Kingdom
- United States
- Spain
The list above is not exhaustive, but that’s all Metaspins lists officially within its term and conditions. There might be more, but as stated earlier, the operator makes it the player’s responsibility to determine that themselves. The player will also bear any consequences for any illegal activity arising from jurisdiction restrictions.
Since the primary currency type is crypto, it’s easy to change your country using a VPN and access it even when your country has a restriction. We do not endorse such activity, as it may be illegal in your country, but it’s a real possibility for existing users traveling to countries where Metaspins is unavailable.
