The casino has several ways to reach out to the customer support department if you ever need assistance. You should first check the FAQs page before exploring other options. Here you will find answers to more than seventy questions about responsible gaming, security, bonuses and offers, verification, deposits, withdrawals, account, and even general questions about the casino.
There is also a section with answers to the most prevalent challenges. The website also offers a feedback form where you share your thoughts, frustrations, and general feedback with the support team. Feel free to email the customer care department team at support@rocketplay.com whenever you feel the need to do so. However, the fastest way to find help is through the 24-hour live chat function. There is a bot ready to welcome you and provide solutions to your questions. Where you are unsatisfied, it invites a live agent who takes over. Finally, read the blog section during your free time to learn more about the company and get updates on the latest games and changes happening in the industry as a whole. Although we did not find a support phone number, the help options provided on the website were sufficient.
Interface & User Experience
Playing on this website was both enjoyable and fulfilling. Everything went smoothly, from registration to funding our account, placing bets, and cashing out. We also liked the website’s design. It has a simple and methodical layout, with all buttons and navigation features easily accessible. This makes it easy to explore, even for first-time users. Games are well-categorized so that users can easily find their best titles based on what they are looking for. Although we enjoyed funding our accounts with the numerous bonuses and offers available, we were concerned that new players would not benefit from them. RocketPlay offers 40x wagering requirements within 24 hours for most of its rewards. This is unfair. Mandating users to wager 40 times a day for bonuses that are provided several times a week pushes them towards over-gambling and eventually addiction.
Mobile App
We did not find a mobile app during this RocketPlay casino review. However, the website was highly responsive on all mobile browsers we used, including iOS, Android, and even Huawei phones. Mobile users can hence enjoy wagering on the go without needing a downloadable application. The experience is almost the same as what you get on the PC:
- Instant sign-ups
- A complete games catalog
- Quick payments
- Easy access to customer support
Make sure you have good internet to have the best gaming experience.
Restricted Countries
The casino accepts only those nations and areas where internet gambling is legal. Before placing bets on the website, the player must research the applicable gambling laws and rules of the relevant jurisdiction. It is wholly and solely your obligation to confirm and ensure that by participating in the games, you do not break any laws that apply to you. You are responsible for adhering to local laws in your country while making real money deposits and playing for real money. Users from the following nations and territories (collectively, “Restricted Countries”) are not permitted to make deposits or participate in real money gaming:
Angola, Iraq, Jamaica, Curacao, Pakistan, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Georgia, Yemen, Belarus, Eritrea, Central African Republic, Spain, Côte d’Ivoire, Sudan, Liberia, Syrian Arab Republic, Russia, Somalia, Congo, Portugal, Korea, Haiti, Ethiopia, Myanmar, Netherlands, South Sudan, Burkina, Faso, Ukraine, Libya, Mali, Barbados, Rwanda, United States of America, United Kingdom, Sierra Leone, Uganda, France, and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Islamic Republic of Iran, Mayotte, French Polynesia, Kosovo, Wallis and Futuna, New Caledonia), Cayman Islands, Israel, Latvia, Lithuania, St. Martin, Gibraltar, Greece, Jersey, Dutch West Indies, Belgium, Czech Republic, Albania, Serbia, Cuba, Hungary.
Note: Although you may still access the site using VPNs, the casino doesn’t commit to successfully processing withdrawals or refunds if a player breaches this Restricted Countries policy.
