Customer service is an essential component of profitable gambling. It’s no surprise that gambling sites provide VIP clients with a personal manager. True Flip offers multiple ways to contact the customer service department whenever you require assistance. The quickest way to get help is to call the website’s support phone number or use the live chat feature. We had almost no wait time on the live chat function during this review. You will receive an instant welcome message after providing your name and email address, selecting your language, and starting the live chat. We assumed this was a standard system-generated message, but when we responded, a live agent was already waiting to hear us out. We were placed in a queue when we called the support line, but it did not last more than two minutes.
Consider using email for less urgent matters, especially if you need to attach evidence such as documents or photos. You may have to wait three to four hours before receiving a response to your electronic mail. The support team is welcoming, friendly, and knowledgeable about cryptocurrency and gambling. Every time we contacted them, they responded quickly to our questions. We were unable to locate a FAQs page on this website. Although there is a knowledge base search bar in the live chat window, we did not find a dedicated page where one could go to find detailed solutions to various commonly occurring challenges.
Interface & User Experience
We had a generally pleasing experience gambling on this site. Everything from signing up to funding our account and wagering was smooth. The operator offers instant registration, where you are only required to provide your email address, create a password, select your primary payment currency, and accept the terms and conditions. Verify your email to get full access to the platform’s features. While the interface is dominantly blue and white, most games are dark-themed to give you maximum concentration during gameplay. The minimalist nature of the site makes navigation pretty easy. Even first-timers would find the website highly user-friendly and intuitive. However, we didn’t like that RTPs are not openly displayed. This is an essential part of wagering, so casinos should allow their users to see the payout levels of different games without a hustle. Some games also took a lot of time to load, despite the fact we were using a high-speed internet connection and a top-specs computer. Apart from that, the gameplay was liquid with zero errors. We were spoilt for choice, especially when looking for a slot title. True Flip has some of the most entertaining slot machines. You will not have many choices regarding table games. Overall, you will enjoy wagering on this site.
Mobile App
There was no mobile app as of writing this. However, we were still able to access the casino via different mobile phone browsers. The website was highly responsive and sufficiently touch sensitive. The experience felt no different from wagering on the PC platform except for the smaller mobile phone screen.
Restricted Countries
Only those people who can engage into legally binding contracts under applicable law and who reside in nations and geographical areas where online gambling is legal are permitted to access and use the website and its services. Before placing bets on the website, it is the User’s entire responsibility to research the applicable gambling laws and regulations of the relevant jurisdiction. If you live in or are a citizen of one of the following nations or territories, you shouldn’t utilize Trueflip’s services:
North Korea, Saint Martin, the United States and its dependencies and territories, Samoa, Oman, Libya, Ethiopia, Cuba, United States Minor Outlying Islands, Virgin Islands, U.S. Belguim, Islamic Republic of Jordan, Curacao, Portugal, France and its dependencies and territories, Switzerland, French Polynesia, French Southern Territories, Netherlands, Afghanistan, Lithuania, Aruba, Ukraine, Australia, Saint Barthelemy, Brunei Darusslam, Bonaire, Spain, Burma, Russian Federation, Belarus, Cyprus, Germany, Greece, French Guiana, Myanmar, Guam, Italy, Israel, Iraq, Iran, Ireland,Cayman Islands, Laos, Hungary, Northern Mariana Islands, American Samoa, Poland, Palestine, Pakistan, Saint Eustatius and Saba, Syria, Lebanon, United Arab Emirates, Dutch West Indies, United Kingdom Wallis and Futuna Islands, Saudi Arabia, Malta, Qatar, Yemen.