Joya Casino Review

Key Takeaways

• Can set reality checks through customer support
• Deposit limits can be set only on pre-set number issued by the casino
• There are over 7,000 games form leading game providers
• Coupons offered by Joya are active campaigns that can be redeemed at any time
• There is a high welcome bonus package split into four with a high match up bonus of up to 625%

A General Overview About Joya Casino

Joya Casino is a fully licensed crypto casino launched in 2023 and licensed by the Government of Curacao. Operated by Provably Fair Gaming B.V., it holds a valid Curacao eGaming license, providing access to the casino with two-stage registration.

Following registration, Joya will require more personal details to access the casino features fully. With over 7,00 different games to pick from, the promo bonus section rewards users with welcome bonuses, a VIP package, cashback, and daily campaigns to choose from.

My User Experience on Mobile App and Website

In my Joya research, I was at ease seeing the site easily accessible on both desktop and mobile. It was easy to spot how Joya makes navigation seamless, as I found a sleek and modern design with darker tones and high-contrast branding.

Personally, the first interaction was slightly confusing since I wasn’t used to their layout. If you’re expecting a familiar design, you’ll be amazed to find a fresh look without a clustered interface to navigate through.

Selecting games is easy on both desktops and mobile; the casino’s response design changes the layout. The minimalistic menu isn’t ideal for advanced filtering, but I found their search and provider filters accessible.

Overall, the experience is great, with a high-quality design, but it takes some time to adapt and achieve a seamless experience as Joya intended.

My Experience Registering an Account with Joya: Step-by-Step Sign-Up Process

Signing up is easy, with some requirements that run smoothly. Here’s how to set up your account quickly

1. Visit website: opening Joya Casino on your browser
2. Open registration: selecting the blue “Registration” button at the top of the page
3. Add details: on the two pages including your name, date of birth, phone number, and location
4. Create an account: adding a unique password, creating a username, and adding your email
5. Approve casino terms: clicking the white button to confirm you are over 18
6. Complete registration: Selecting complete at the end of the form

Welcome Bonus

Description: Up to 650% bonus over four deposits

How it works:

• Open an account
• Make a first deposit of $30 or more
• Select between sticky or non-sticky bonus
• Wager the amount 45x

Experience: The bonus has a large limit, and I found the no-max cashout a blessing. I easily attached the bonus to my account and could wager it on my favorite slots.

No Deposit Free Spins

Description: 50 free spins on Diamond Fiesta

How it works:

• Create an account
• Click on the bonus
• Complete the 50 spins

Experience: The bonus is a good opportunity to try out new games. I personally didn’t win anything, and the wagering required a lot of effort.

Cashback

Description: 20% cashback from bets every Monday

How it works:

• Play on the casino
• Get 20% cashback on Monday
• Wager it by 20x

Experience: I didn’t get any perks from the cashback. I found the concept great, but wagering isn’t a good feature for cashback.

Rewards and Loyalty Program – Joya VIP Club

While exploring Joya Casino, I noticed they offer a 4-tier VIP program that includes loyalty bonuses, cashback, free spins, and level-up bonuses. I was thrilled when I reached a higher rank and saw my level-up bonus credited to my account.

For a detailed overview of the tier perks, you can refer to the table below:

Limits

With flexible betting limits I experienced firsthand, Joya Casino has limits set, starting from $0.10 for casino games. What I found was bets can go as high as $100 per spin, making it ideal for high rollers. Personally, I found deposit limits to be at $10,000 for USDT, and that’s not a limit high rollers agree with.

The first time I tested the casino, I was using cryptocurrencies, and I found it to be one of the main ways to deposit, with the option to add 10 different tokens. I discovered the casino supports the most popular tokens, including BTC, USDT, BNB, TRX, ETH, XMR, DASH, BCH, LTC, and my favorite, DOGE.

I found multiple deposit options in my payment section research, including e-wallets, crypto on-ramps, and credit cards. Credit cards were restricted in my jurisdiction but were accessible to other users. If you still don’t have crypto and want to use credit cards, you can use Changelly on the site for a small fee.

When I made my first deposit, Joya Casino only allowed me to send a minimum of 10 USDT. If you want to make higher deposits, the site has a $10,000 maximum limit per transaction. When testing the section, I found any token equivalent can be deposited up to $10.000.

Personally, I withdraw my first deposit only after reaching $20, and for higher limits, I found them limited to 1,000 USDT per day. Joya Casino limits how much you can cash out at once if you want to make bigger cash outs.

How I Completed My Deposit on Joya

Funding your account is easy, with minimal steps involved. Here’s the quickest method to deposit.

1. Open cashier: clicking the blue “Deposit” button at the top of the site
2. Choose method: from the list of options select how you want to deposit
3. Add amount: typing how much you want to use to play.
4. Select token: choose one of the 10 deposit tokens from the drop-down menu.
5. Select deposit: to open the third-party integration and make the payment
6. Click pay: generate a unique QR code and address to send tokens.
7. Send tokens: using your wallet, copying the address, or scanning the QR code with your phone.
8. Complete transaction: selecting Send Now to initiate the transfer

How did I Withdraw My Winnings from Joya

The withdrawal process is quick and straightforward and takes a minute to complete. Follow these steps for the fastest approach.

1. Click Withdraw: from the top of the menu.
2. Select crypto: from the list of available options
3. Type amount: you want to withdraw by manually typing how much you want to withdraw
4. Select token: from the drop-down list of options
5. Add wallet: copying it from your wallet and paste it into the last row of the form.
6. Complete withdrawal: clicking the “Withdraw” button at the end of the form.

Software

While testing the site, I identified some of the top casino providers in the industry. I was thrilled to find games from Pragmatic Play or Amusenet, which showed that the casino keeps a high gaming standard.

I found it difficult to count all their providers and give you an exact number. If you want to know if the providers they include provide quality, I can assure you they do. What I noticed was a lack of in-house games, but other providers filled the void.

Some of the more notable software developers I found were:

• Pragmatic Play
• Betsoft
• Evolution Gaming

Game Selection

I always start by looking for popular games in the casino’s gaming section, and Joya Casino has a banger of a game lobby. If you’re a Games of Olympus or Recatoonz fan, these are the first to appear as popular options.

When testing the site, I found a need to clarify how many games they have, but quick research showed that they boosted the number of games to over 7,000. If you want to know what’s available, it’s difficult to assess the magnitude of the site, but I found there’s plenty to keep you busy for long.

Personally, bonus buy games like Sweet Bonanza or Release the Kraken are my favorites, and I found they are easily accessible. I really enjoyed many of their games, and if you’re searching for something particular, Joya Casino certainly has it.

Live Casino

The live casino at Joya Casino features some of my favorite developers, and I couldn’t help but try it immediately. When I actually played, I found their filtering confusing—they only showed 40 games listed in the live casino out of over 200.

I am a huge blackjack expert, and I found that Evolution has tables with small bets or higher limits for private saloons.

As I discovered, there are hundreds of options, and I switched to try my luck on roulette. I tested the remainder of the live casino and found that it include games from these major game categories:

• Roulette
• Blackjack
• Poker
• Baccarat
• Game Shows
• Lottery

My personal experience could be better, but their games lived up to the standard. If you want to try something unique, I’d recommend picking Big Bad Wolf LIVE to try something new.

I feel secure playing on Joya Casino, as I confirmed that the site is certified and has a valid gambling license. If you’re like me, you take casino legitimacy seriously, and I can confirm that they operate with a Curaçao eGaming license.

As I see it, following a set of regulations ensures my funds are safe, and that’s the case for Joya. When I checked their security measures, I discovered that 2FA verification was available but wasn’t easily accessible from my phone – just by email.

For extra measures, I personally verified their SSL certificate. Encryption protects personal data; after checking the certificate, I can confirm it’s valid.

My tests and experience on Joya Casino showed the platform is safe – with a license and extra security features.

Restricted Countries

I found Joya Casino to be easily accessible, but there are still some complete restrictions. These countries include.

• France
• Italy
• Singapore
• Netherlands
• Aruba
• Curacao
• Sint Maarten
• Bonaire
• Saba
• Sint Eustatius
• Cuba
• Iran
• North Korea
• Russia
• Syria

What I found is there are limits on game availability per location. I was able to register a casino in my jurisdiction but wasn’t able access some of the games I enjoy most.

Reputation – What do Joya Player Reviews Say?

While testing the casino, I made it a point to review how other players experience the casino, and for Joya Casino, the site has a good reputation among users.

On Trustpilot, the general consensus is great, with over 60+ players giving the casino an average score of 4 out of 5. I played on the site and can only agree with their scores, as over 63% of reviews note an excellent casino service.

As I discovered, Joya Casino isn’t known across the industry, but I found users, and I appreciate the large game library, top providers, and quick payments.

Joya Commitment to Responsible Gambling

When playing on Joya, I was impressed by how easy it was for me to control my activity. I want to be covered when betting, and Joya provides several tools to ensure safe gambling with casino limits and self-exclusion.

I found the responsible gambling section concise and effective. When I researched it out to support and configure my weekly and monthly deposit limits, it took less than 2 minutes to complete.

As I discovered, Joya has strict numbers on weekly limits. When testing their responsible tools, I added reality checks every 30 minutes and could quickly exclude myself. Personally, self-exclusion comes naturally, with a limit of 1 day or up to 7 days, while for complete account closure, I had to contact the casino.

Did I Have any Problems Playing on Joya?

My review sessions on Joya were trouble-free. Everything ran smoothly, and I didn’t find anything to obstruct my gaming experience. Personally, the games and casino were remarkable.

While looking for quick answers, I encountered problems because the FAQ sections weren’t fully functional. I didn’t locate a help page and had to contact customer support for further assistance, which cleared everything up.

When I requested withdrawals, the service was unavailable for some time, but I could use other options to cash out. What I discovered was that credit card payments weren’t available even though the option was listed.

When I first opened the site, the live chat button was quickly accessible, so I accessed it to see how quickly I could get an answer. I found the FAQ search button intuitive, but it didn’t have any answers integrated.

Personally, I found their 24/7 live chat fairly reasonable in how quickly they responded, but the interaction wasn’t personal. If you want concise answers, live support will provide them in few-word sentences but will be unable to resolve complicated issues.

As a non-user, live support was my only option, as I discovered there is no FAQ or Help Center available. From experience, the lack of an FAQ page doesn’t show that the casino is focused on giving away too much information.

Overall, customer support needs a lot of improvement to make users satisfied with playing on the site. Customer support is accessible via email at support@joya.casino, and I found their responses also take time.

Why Did I Give Joya Crypto Casino a Rating of 4.5?

After using the casino, I can confidently say a 4 out of 5 is an appropriate rating. The large game library, high bonuses, and a VIP program make the casino stand out. With quick payments and convenient customer support, Joya Casino offers great control over my time spent there.

While I like to point out the good parts, I leave room for the least favorable aspects of the casino. In my view, there aren’t many, but their KYC registration and a limited help section only earn Joya a 4.5 score out of 5.

Coincidentally, my rating is in line with other expert reviews of Joya Casino. On Askgamblers, the casino is highly rated as “very good” with an 8.1 rating, while on Casino Guru, the score is slightly lower but still positive – 7.9.

My Final Verdict – Do I Recommend Playing at Joya Casino?

To wrap up my time at Joya Casino, I can confidently say I recommend playing on the site, and that’s due to a number of factors. I was really thrilled to see a casino provide extensive responsible gambling tools, including manual deposit limits, wagering, and reality checks.

I liked how swift their payments were and the ease with which I could access over 7,000 games from mobile and PC. I was impressed by the large number of bonuses they provide, and even with the high wagering, they are still a good addition to an overall enjoyable platform.

I’m confident Joya can offer great experiences, as I’m still going to play on the site beyond the scope of this review.