The live chat is excellent. Initially, players talk to a chatbot. It allows for a fast resolution to more minor issues. However, bettors can ask to speak to a live support agent if they have a more significant problem, which puts them right through. This method allows for faster parsing of more minor issues without wasting staff time. Consequently, the support has low waiting times.
An FAQ is also available if players want to source a resolution manually. On top of this, players can send an email using the integrated form. This is perfect for longer-form issues requiring more detail.
Interface & User Experience
Players who are fans of the Nodics or Vikings will adore the casino’s UI—every icon, element, or font hints at Nordic influences. The layout is easy to understand for everyone, with casino features listed on the left side menu while having a minimalistic approach to not overcrowding the page. One of the unique features is the Google app which can be installed locally, allowing users to access the casino from outside the browser.
Mobile App
AxeCasino doesn’t have a mobile application for people to access, but they do provide players with a browser/desktop extension application that is stored digitally. The advantage is that users can access the casino without increasing the PC’s workload. However, for mobile users, players can still access a casino on their mobile browser since the platform is developed on HTML5 and is compatible with any mobile device.
Restricted Countries
Afghanistan (AF), Albania (AL), Algeria (DZ), American Samoa (AS), Andorra (AD), Angola (AO), Anguilla (AI), Antarctica (AQ), Antigua and Barbuda (AG), Argentina (AR), Armenia (AM), Aruba (AW), Azerbaijan (AZ), Bahamas (BS), Bahrain (BH), Bangladesh (BD), Barbados (BB), Belarus BY, Belgium (BE), Belize (BZ), Benin (BJ), Bermuda (BM), Bhutan (BT), Bolivia (BO), Bonaire St Eustatius and Saba (BQ), Bosnia and Herzegovina (BA), Botswana (BW), Bouvet Island (BV), British Indian Ocean Territory (IO), Brunei Darussalam (BN), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cabo Verde (CV), Cambodia (KH), Cameroon (CM), Cayman Islands (KY), Central African Republic (CF), Chad (TD), Chile (CL), China (CN), Christmas Island (CX), Cocos (Keeling) Islands (CC), Colombia (CO), Comoros (KM), Congo (CG), Cook Islands (CK), Costa Rica (CR), Croatia (HR), Cuba (CU), Czech Republic (CZ), Côte d’Ivoire (CI), Djibouti (DJ), Dominica (DM), Dominican Republic (DO), Dutch Caribbean Islands (Curacao (CW), Ecuador (EC), Egypt (EG), El Salvador (SV), Equatorial Guinea (GQ), Eritrea (ER), Estonia (EE), Ethiopia (ET), Falkland Islands (Malvinas) (FK), Faroe Islands FO, Fiji (FJ), France (FR) and its overseas territories (Guadeloupe, French Guiana, French Polynesia, French Polynesia (PF), Gabon (GA), Gambia (GM), Georgia (GE), Ghana (GH), Gibraltar (GI), Greece (GR), Greenland (GL), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guernsey (GG), Guinea (GN), Guinea-Bissau (GW), Guyana(GY), Haiti (HT), Hawaii (HI), Heard Island and McDonald Islands (HM), Holy See (Vatican City State) (VA), Honduras (HN), Hong Kong (HK), Hungary (HU), Iceland (IS), India (IN ), Indonesia (ID), Iran (IR), Iraq (IQ), Islamic Republic of Iran (IR), Isle of Man (IM), Israel (IL), Jamaica (JM), Jersey (JE), Jordan (JO), Kenya (KE), Kiribati (KI), Korea (KP), Korea (KR), Kyrgyzstan (KG), Lao People’s Democratic Republic (LA), Latvia (LV), Lebanon (LB), Liberia (LR), Libya (LY), Liechtenstein (LI), Lithuania (LT), Macao (MO), Macedonia (MK), Madagascar (MG), Malawi (MW), Malaysia (MY), Maldives (MV), Mali (ML), Marshall Islands (MH), Martinique, Mauritania (MR), Mauritius (MU), Mayotte, Mexico (MX), Micronesia (FM), Moldova (MD), Monaco (MC), Mongolia (MN), Montenegro (ME), Montserrat (MS), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nauru (NR), Nepal (NP), Netherlands (NL), New Caledonia (NC), New Caledonia), Nicaragua (NI), Niger (NE), Nigeria (NG), Niue (NU), Norfolk Island (NF), North Korea (KP), Northern Mariana Islands (MP), Oman (OM), Pakistan (PK), Palau (PW), Palestine (PS), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Pitcairn (PN), Portugal (PT), Puerto Rico (PR), Puerto Rico (PR), Qatar (QA), Reunion, Romania (RO), Rwanda (RW), Saint Barthélemy (BL), Saint Helena (SH), Saint Kitts and Nevis (KN), Saint Lucia (LC), Saint Pierre and Miquelon (PM), Samoa (WS), San Marino (SM), Sao Tome andPrincipe (ST), Saudi Arabia (SA), Senegal (SN), Serbia (RS), Seychelles (SC), Sierra Leone (SL), Singapore (SG), Sint Maarten (SX), Slovakia (CK), Solomon Islands (SB), Somalia (SO), South Georgia and the South Sandwich Islands (GS), South Sudan (SS), Spain (ES), Sri Lanka (LK), St Martin, Sudan (SD), Suriname (SR), Svalbard and Jan Mayen (SJ ), Swaziland (Eswatini) (SZ), Sweden (SE), Syria (SY), Syrian Arab Republic (SY), Taiwan (TW), Tajikistan (TJ), Tanzania (TZ), Thailand (TH), Timor-Leste (TL), Togo (TG), Tokelau (TK), Tonga (TO), Trinidad and Tobago (TT), Tunisia (TN), Turkey (TR), Turkey (TR), Turkmenistan (TM), Turks and Caicos Islands (TC), Tuvalu (TV), Uganda (UG), Ukraine (UA), United Kingdom (UK), United States Minor Outlying Islands (UM), United States of America (US), Uruguay (UY), Uzbekistan (UZ), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Virgin Islands British (VG), Virgin Islands U.S (VI), Wallis and Futuna, Wallis and Futuna (WF), Western Sahara (EH), Yemen (YE), Zambia (ZM), Zimbabwe (ZW), Åland Islands (AX).