Winhero Casino Review

License and Security

The only thing missing on this platform is transparent licensing information. The website footer shares information on the owner, Sociedad de Responsabilidad Limitada, but not on the Winhero Casino license or its registration number. However, this shouldn’t deter you from the casino, as it offers many other industry-standard security features:

• Fairplay Games:

The platform sources its games from some of the most popular game providers on the market. All these games have been tested and approved for fair play, meaning you don’t have to worry about rigging.

• Responsible Gambling:

The casino gives you a list of information that can help you stay responsible when playing. There is also information on minor protection, along with the option to go into self-exclusion.

• Other Security Measures:

Some other security measures I found on the website include SSL encryption, 2FA, AML policies, and KYC checks for all players. The KYC check is mandatory before your first withdrawal.

User Experience on the Winhero Website

This casino offers only a website, not a dedicated app, so I tested it on my desktop and mobile devices. I was happy with the desktop version, especially with how easy navigation was. The left-side menu houses all essential features, so I could quickly go to my preferred feature and learn more.

The same menu is also available on the fully optimized mobile website, the only difference being that there is a bottom menu as well. The graphics are amazing on all devices, but I did notice some issues on the desktop website whenever I opened the live chat option.

Namely, it didn’t show the entire window, so I couldn’t minimize it so that I could keep playing while waiting for a response from agents. But this is no big deal—the casino can optimize its website quickly to eliminate the issue and give players a smooth experience.

Registering an Account: Step-by-Step Guide

Registering for an account at this casino is easy, as the registration form only requires some essential information to confirm you are a real person.

If you’re yet to create your profile at Winhero, here’s what you need to do:

1. Open the official website
2. Click on the Signup button in the top right corner
3. In the first part, share your email and choose a password and currency
4. In the second part, share your full name, location, and address
5. In the final part, enter your gender, birth date, and phone number

You will gain full access to the casino as soon as you complete the registration form. The only thing remaining for you to do is complete the KYC check, which you will be required to do before your first withdrawal.

You can also submit the documents earlier to avoid prolonged withdrawal times later on, but the decision is entirely up to you

The Winhero bonus offers are quite versatile and include a welcome package, some daily bonuses, weekend boosts, and a hefty cashback offer. Missions, Lucky Wheel spins, and tournaments are also available, and you can also join a loyalty program and win big prizes over time.

Welcome Bonus

The Winhero welcome package covered my first four deposits at the casino with bonus cash and batches of free spins. The exact bonus offers are:

1. First deposit bonus with a 100% match up to €1,000 + 200 free spins for Wild Cash.
2. Second deposit bonus with a 50% match up to €500 + 100 free spins for Bonanza Billion.
3. Third deposit bonus with a 50% match up to €750 + 100 free spins for Lady Wolf Moon Megaways.
4. Fourth deposit bonus with a 125% match up to €1,500 + 100 free spins on Snoop Dogg Dollars.

To trigger the first three bonuses, you will need deposits of at least €20 using any of the deposit methods available in your country; For the fourth deposit bonus, you’ll need a €50 deposit.

Each bonus is tied to a 45x playthrough and is available for only seven days.

Other Bonuses

Besides the welcome offer, you’ll find various Winhero Casino bonus offers in the promotion section. The best offers at the moment include:

• Daily Cashback:

This offer rewards all losing wagers with a 20% cashback that can reach €30,000. It’s available daily, so you’ll automatically qualify for the return whenever you place wagers in this lobby.

• Lucky Charm:

By depositing at least €20 in your account on Monday or Tuesday, you can win 50 free spins in Merge UP! You can only qualify for this bonus once weekly, while the wagering is 40x with three days to complete.

• Hero Reload:

Making deposits on Wednesday and Thursday can trigger a reload bonus with a 50% match up to €500. You can deposit at least €20 to trigger the bonus, which comes with a 40x wagering requirement.

• Hero Free Spins:

Making a €20 deposit on Friday means you will get 30 free spins for Snoop Dogg Dollars. The spins have a max win limit of €100. They will be available for three days, during which you must complete the 40x rollover.

• Weekend Boost:

Between Friday and Sunday, deposits of €20 or more can trigger a bonus with a 77% match up to €777 and 77 free spins. You can use the spins on Aztec Magic Bonanza.

• Spin the Wheel:

Each player gets a free daily spin that allows them to win points, free spins, bonus cash, etc. You can also qualify for the Silver, Gold, and Diamond wheels with deposits of €250, €1,000, or €2,500 in a single day.

Loyalty Program

The VIP Club at Winhero is available for all players upon registration, so you become a member automatically. The more you play in the lobby, the more points you collect, and the easier it will be for you to climb up to 5 available tiers.

Lucky Hero: Level 1-5	Perks €26 bonus amount Up to 6% cashback €180 max cashback Up to 2% rakeback Wheels of Fortune
Rising Hero: Level 6-10	Perks €165 bonus amount Up to 8% cashback €4,600 max cashback Up to 5% rakeback Wheels of Fortune
Epic Hero: Level 11-15	Perks €1,050 bonus amount Up to 10% cashback €26,000 max cashback Up to 8% rakeback Wheels of Fortune
Wizard Hero: Level 16-20	Perks €3,600 bonus amount Up to 15% cashback €60,000 max cashback Up to 11% rakeback Wheels of Fortune
Win Hero: Level 21-25	Perks €55,000 bonus amount Up to 20% cashback €107,000 max cashback Up to 15% rakeback Wheels of Fortune

At Winhero online casino, you can choose between 4,927 casino games, including slots, table games, virtuals, live dealer games, and more. New titles are constantly added, so expect to find new and exciting games each time you visit the lobby. Here’s more on the categories you should explore:

Slots

All slots are divided into Popular, Feature Buy, Jackpots, VIP, New, and Virtual games. You can use the filtering option to divide games based on these categories or the providers. Some of my favorite slots were Le Bandit, Wild Cash x9990, and Legacy of Dead, but ensure you check out the other titles as well for a fun gaming experience.

Table Games

You can also find a tab dedicated to table games in the casino section. Although not divided based on the type of game, you can still find all popular options. I enjoyed European Roulette, Joker Poker, Blackjack Multihand, and Baccarat Deluxe.

Live Casino

The live casino has its own section where you can find blackjack, baccarat, roulette, dice, live shows, and some high roller tables. All of these games are streamed in real-time so that you can talk to the croupiers and the other players. Besides the classic options, I also recommend looking into Dragon Tiger, Andar Bahar, Sic Bo, and Teen Patti, all available in the lobby.

Software Providers

You can also find the full list of software providers in the lobby using the filter option. The list currently includes 50 names, with some standout providers being represented with hundreds of games. If you’re new to gambling and don’t know where to start, I recommend looking into these providers:

• Pragmatic Play
• Evolution
• Play’n GO
• Hacksaw Gaming
• Nolimit City
• Red Tiger Gaming

Payment Options

Once you start testing this gambling platform, it will become very apparent that it’s called a Winhero crypto casino for a good reason. The platform is geared towards cryptocurrencies more than fiat currencies, although some credit and debit cards and e-wallets are also available.

The availability of each payment option varies between countries, but one thing is certain—at least a dozen cryptocurrencies are always available. Deposits start at €20 and have no upper limit.

As for the Winhero Casino withdrawal transactions, they start at €40 and can extend up to €5,000 per day, €10,000 per week, and €30,000 per month. The list of available payment methods includes:

• Bank Transfer
• Credit/Debit Cards: Visa and Mastercard
• E-wallets: Rapid Transfer, Apple Pay, Google Pay, Neteller, and Skrill.
• Prepaid Cards: Paysafecard
• Cryptocurrencies: BTC, ETH, LTC, BCH, DASH, DOGE, ADA, XRP, USDT, BNB, TRX, CSC, AVAX, SOL, POL, DAI, TON, NOT, USDC, SUI, SHIB, CORE, LINK, XLM.

Customer Support

When testing the customer support at this casino, I was not happy with how live chat support agents treated me as a customer. They were reluctant to provide detailed information whenever I asked about the licensing information or responsible gambling tools, which raised a red flag.

However, I was happy that the casino instantly connected me to an agent. The live chat was available 24/7 and always started with a chatbot, which could provide some essential information. Alternatively, you can use email support to get more in-depth answers by contacting the agents at support@winhero.com.

Reputation and Player Reviews

I’ve checked popular review platforms to learn more about the opinions existing players have of this casino. My experience has been generally positive, and I think most players would agree, as the casino has received great scores on some review platforms. Its current scores are:

• Trustpilot: 4.0/5
• AskGamblers: 6.7/10
• CasinoGuru: 4.9/10

Most of the negative reviews I came across spoke about issues with withdrawals. Still, in some comments, I found replies from the casino providing detailed explanations of what caused the confusion. This is a positive in my eyes, as it shows me the casino is ready to help its players resolve all issues.

Comparison to Other Casinos

All of the casinos you’ll find reviewed on dappGambl are platforms we’d recommend to interested crypto gamblers, and the same goes for the Bitcoin Winhero Casino. Thus far, we’ve found several casinos that can function as good alternatives to it.

First, you should check out BetPanda, a similar platform registered in Costa Rica, where you can play over 4,000 casino games and qualify for countless promotions. It offers live chat support but has no app.

Second, you should look into Sportsbet.io. Don’t let the name fool you—this platform has a fully functioning casino with countless games and crypto transactions. It functions under a Curaçao license and is known for its stellar 24/7 support.

Restricted Countries

While this casino is available in many countries, it remains unavailable in several. You can find the list of restricted countries in the terms and conditions under section 2.2.

Currently, this list of restricted countries includes:
Australia, Aruba, Bonaire, Belgium, Burma (Myanmar), China, Costa Rica, Curaçao, Democratic People’s Republic of Korea, Denmark, France, Iran, Lithuania, Netherlands, Portugal, Russian Federation, Saba, Saudi Arabia, Singapore, Spain, Statia, Sint Maarten, Thailand, Ukraine, United Kingdom, US and its dependencies

Responsible Gambling Tools

I appreciate casinos that allow me to set limits on my profile, which helps me limit my spending at all times. However, this was not really possible at this casino. The only information about responsible gambling I found was part of the terms and conditions under section 18.

There, I read tips that can help anyone keep gambling urges intact, along with resources for minor protection.

Currently, the only limit available is self-exclusion, which is activated using customer support. Apart from this, you cannot set any limits or cool-offs to your profile, which is something that the casino should improve on in the future.

Final Thoughts

After testing Winhero Casino for several weeks and exploring all its features, I can finally answer your question: “Is Winhero Casino legit?” Indeed, this is a platform that deserves a closer look. If you’re looking for fun casino games and rewarding bonuses, you’ll definitely find them here.

However, the lack of transparent licensing information, responsible gambling tools, or an app can be problematic for some. So, take that into consideration when making your final decision regarding this casino.